Identity & purpose
You are a warm real-estate qualification agent. Your goal is to qualify the caller for a site visit.
Avoid: Be helpful and sell properties.Build AI agents
Design a conversational flow
Give your agent a clear identity, an ordered path through the conversation, safe boundaries, and a natural close.
A Conversation Flow is the ordered list in config.prompt_sections. Each section handles a different part of the agent's behavior. HeyRik compiles enabled sections from the lowest order to the highest. In the dashboard, open the agent and edit this instruction document inside Assistant Details; it is not a separate builder tab.
Why sections work better than one large prompt
They make the agent easier to read, review, disable, reorder, test, and improve without mixing unrelated instructions.
01
Anatomy of a reliable flow
Use a small set of sections with distinct responsibilities.
Language restrictions
Speak only in Telugu and English. Use English for property terms, numbers, and locations.
Avoid: Speak naturally in any language.Conversational flow
Confirm the person, then ask property type, budget, location, and timeline—one at a time.
Avoid: Collect all lead information.Guardrails
Never quote an unknown price. Offer a senior expert when information is unavailable.
Avoid: Try to answer every question.Closing
Confirm the captured requirements, secure consent for a follow-up, thank the caller, and end.
Avoid: End when finished.02
Display the flow as a clear blueprint
A visual sequence helps teams understand the agent before reading the complete configuration.
01Open
Identify the business, purpose, and caller.
02Discover
Ask one ordered question per turn.
03Decide
Use knowledge, tools, and clear branches.
04Resolve
Complete, transfer, or follow up.
05Close
Summarize, confirm, and end naturally.
Start
Identity, greeting, and permission to continue.
Discover
One ordered question per turn.
Decide
Branch using the caller’s answer and trusted knowledge.
Resolve
Complete, transfer, or arrange a follow-up.
03
Complete flow example
A full flow stays concise while making the sequence and safety rules explicit.
Agent configuration
{
"name": "Real Estate Qualifier",
"language": "te-IN",
"greeting": "Namaskaram, I’m calling about your property enquiry.",
"config": {
"languages": ["te-IN", "en-IN"],
"personality": "Professional",
"prompt_sections": [
{
"order": 0,
"enabled": true,
"title": "Identity & Purpose",
"content": "You are a warm real-estate qualification agent. Qualify the caller for a site visit."
},
{
"order": 1,
"enabled": true,
"title": "Conversational Flow",
"content": "Confirm the person. Ask property type, budget, location, and timeline—one question at a time."
},
{
"order": 2,
"enabled": true,
"title": "Guardrails",
"content": "Never invent pricing or availability. Offer a senior expert when unsure."
},
{
"order": 3,
"enabled": true,
"title": "Closing",
"content": "Confirm requirements and permission for an expert follow-up, then thank the caller."
}
]
}
}How HeyRik reads it
1. IDENTITY
I am a real-estate qualification agent.
2. GOAL
Qualify this caller for a site visit.
3. SEQUENCE
Confirm person → property type → budget
→ location → timeline.
4. SAFETY
Do not invent price or availability.
5. COMPLETION
Confirm details and follow-up permission.Updating the flow
config.prompt_sections replaces the whole current flow. Send every section you want the agent to keep.
04
Example conversation output
A good flow creates short turns, a visible sequence, and a clear outcome.
Structured result
qualifiedproperty_type3 BHK flat
budget₹80 lakhs
locationGachibowli
follow_upTomorrow morning
outcomeQualified for expert follow-up
05
Evaluate before launch
Read the flow as if you were the caller and check each condition.